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SUPPORT CENTER

We’re Here to Help You

Dedicated assistance for our valued customers.

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At Sayo Shopping, your satisfaction is our priority. Our Support Center is designed to help you with orders, payments, delivery, and product-related questions quickly and easily.

Contact Us

Need help? Reach out to us through any of the options below:

  • 📧 Email: support@sayoshopping.lk
  • 📱 WhatsApp: Available via the button on our website
  • ☎️ Phone: +94 71 580 4185
  • 🕒 Support Hours: 24/7 Support

Our team will respond as quickly as possible.

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Order Assistance

Need help with your order? We can assist with:

  • — How to place an order
  • — Order confirmation issues
  • — Checking order status
  • — Modifying orders (before dispatch)

For faster assistance, please include your order number when contacting us.

View Shipping Info

Payment Support

We currently accept:

  • — Cash on Delivery (COD)
  • — Bank transfers
  • — Online payment options available at checkout

If you experience a failed payment or have questions regarding payment methods, our support team is happy to assist.

View Terms

Exchanges

Your satisfaction matters to us.

  • — Exchanges are accepted only for damaged or incorrect items
  • — You must contact us within 24 hours of delivery
  • — Clear photos of the issue are required
  • — Items must be unused and in original packaging

Please refer to our Returns Policy for full details.

Product & Quality Support

Our jewellery is crafted using imported 18K gold-plated stainless steel, designed for durability and everyday elegance.

If you need help with:

  • — Product details
  • — Jewellery care tips
  • — Skin-sensitivity concerns

Our team is here to guide you.

Jewellery Care Tips

  • Avoid Chemicals

    Avoid contact with water, perfumes, and chemicals.

  • Active Lifestyle

    Remove jewellery before bathing or exercising.

  • Proper Storage

    Store in a dry place.

  • Gentle Cleaning

    Wipe gently with a soft cloth after use.

"Proper care helps maintain the gold-plated finish for longer."

Jewellery care tips

Frequently Asked Questions

Many common questions are answered in our FAQs section.

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Our Promise

At Sayo Shopping, we believe in transparency, quality, and reliable customer service. We are committed to providing honest product information and dependable support at every step of your shopping experience.

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